All of our products carry a one year manufacturers guarantee on quality of workmanship and materials, provided that the product has been cared for according to the manufacturer's instructions, and used for its intended purpose.

Best of Downunder Ltd. will also exchange any product that has been purchased with another size, style, colour or Brand from our catalogue, charging only for any price difference (in the case of a different style being supplied in exchange) and return shipping.

It is essential that tags and labels are not removed if an item is to be exchanged.

A handling fee of $10.00 may be added if tags or labels have been removed and the product has to be repackaged.

We allow customers to try the garment on to confirm that it fits well, but not to remove any of the swing tags or labels before requesting an exchange, or to wear the garment any more than is necessary to confirm that the size and style is correct for them.

The cost of returning a product for exchange is to be born by the customer.

In our experience the main reason for exchange requests has been because an incorrect size was purchased, we therefore strongly recommend that the sizing information is read and followed before the size of a jacket or coat is selected.

If a product is supplied and clearly is not suitable for the customers intended use, and no alternative would meet the customers need, we will make a refund of the product purchase price less shipping charges and a 10% restocking fee upon receipt of the product in the condition that it was supplied.

Goods returned for credit after 30 days have elapsed from the time of purchase will be subjected to a 25% restocking fee.

If there is an apparent fault in any product it may be returned to us, and we will return it to the manufacturer for their inspection. It will be repaired or replaced at the manufacturer's discretion. Products ordered that may from time to time be included in a manufacturers catalogue but which do not appear in our on-line catalogue are not able to be refunded or exchanged. This includes all made to measure jackets and coats.

In the event that a product is repaired or replaced, the return shipping costs may be reimbursed to the customer to a maximum of $25.00.

Bill Gluyas
Best of Downunder