 Welcome to the online store for Best of Downunder Ltd. We are happy to assist with any questions you may have regarding any of the products and garments we stock within our online store. As part of our commitment to customer service we have put together some of our most frequently asked questions to assist with your online shopping, however if you have any additional questions please do not hesitate to Contact Us.
Can I search online for specific brands or items?
Yes. On the Homepage left navigation you will see a box called 'Quick Find' which allows you to use keywords to find the product or garment you are looking for.
Do you sell genuine Barbour clothing?
Yes. All our Barbour, Backhouse and Driza-bone are genuine and authentic. Our British Barbour clothing is made in New Zealand under licence to J. Barbour and Sons Ltd.
I want to order a jacket that isn't listed on your Website can you help me?
If you send us an email to info@bestofdownunder.co.nz outlining your requirements we will endeavour to source the item and provide a quoted price for you.
Can I return a jacket for a difference size if I discover it is too big or small?
We allow customers to try the garment on to confirm that it fits well, but not to remove any of the swing tags or labels before requesting an exchange, or to wear the garment any more than is necessary to confirm that the size and style is correct for them.
The cost of returning a product for exchange is to be born by the customer.
It is essential that tags and labels be not removed if an item is to be exchanged.
A handling fee of $10.00 may be added if tags or labels have been removed and the product has to be repackaged.
Are you a New Zealand company?
Yes we are located in Canterbury. Online orders can be sent anywhere within New Zealand and around the world.
What Currency are the prices in?
All products are in United States currency.
What international shipping options do you offer?
We have a range of international shipping options, including International Express Courier Tracked (5 days), International Courier Tracked (14 days), 1st Class Airmail 14 days and Economy Air (6-8 weeks).
Will you notify me when my order has been shipped?
You will receive an email confirming when your order has been sent out to. If you selected Courier delivery you will also be advised of your Track & Trace consignment number and the courier contact number for any queries regarding your delivery.
What is your Product Return Policy?
Read our online Shipping & Returns information.
What is your online privacy policy?
Maintaining customer privacy is very important to us, which is why any information you provide within our online shop is only collected for limited use on our own site. Please go to our Privacy Notice section of this Website for further information.
Is my personal information and credit card details kept secure?
We treat the security of our customer's online information very seriously. To ensure your security, Secure Socket Layer (SSL), which encrypts credit card numbers, secures all credit card transactions and personal details to prevent unauthorised people from intercepting your credit card information.
I would prefer not to give my credit card information over the Internet, is there any other way I can make payment?
We use a secure online shopping cart to ensure your credit card details are always secure and safe. However, we do accept bank deposits (directly into our company bank account), international wire transfers and payola payments.
What type of credit cards do you accept?
We accept Visa and Mastercard.
Why do I need to set up an account to purchase products from your online shop?
To purchase the products listed within our online shop you are required to set up an account, this is another way of ensuring that your contact information is correct. Having an account also gives you access to a lot of handy free features, such as personal address book (for sending gifts to other people), account history, product notifications and quick access to new products. |
